|
The World of Discontinuities
Traditionally the competitive advantage is won by using information
that we know but our customers do not. Today the challenge is that the area
which neither we nor our customers know, is costantly growing
We may apply two different strategies:
- We give up monitoring since "we cannot keep up with everything
that's going on" or
- We create a systematic way in order to gain understanding of the
dynamics of the great unknown.
|